OEMs that collect parts and service sales data from dealer point of sale systems (POS) from all their dealer network within the US market may want to leverage this data for identification of new growth opportunities at both, dealer as well as customer level.
A web based reporting platform that would facilitate insight of parts and service metrics, along with their trends based on external and internal dealer and OEM data would be an ideal tool.
Parts and Service Analytics is a turnkey online platform/system that we developed to provide OEMs insights into various aspects of aftersales (Parts, Accessories & Service). The platform ingests a variety of transactional data (such as parts sales, repair orders, inventory, and vehicle sales, VIO data, etc.) into single data warehouse and provide web-based analytics for dealer, field, and corporate users.
The goal of Aftersales IQ platform is to:
- Define internal OEM data with associated data sources that needs to be analysed in conjunction with the external dealer data.
- Process a variety of internal and external data on a daily/weekly/monthly basis to generate various KPI and Metrics to be used for meeting report's requirements.
- Multidimensional reports generation to assist corporate, field and dealer users to identify scope of improvement and growth opportunities in current service and parts sales process.
- Multiple reporting views that will enable corporate users to easily and securely access the metrics/reports/analytics, with overall or dealer specific user interface.
- Application operating for all Dealers and Corporate users with role-based security and Single Sign On (SSO) authentication.
